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| Question : |
How can I contact PartyEnvy? |
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We can be emailed at info@partyenvy.com or by phone at (877)727-8689 or locally at (703)525-3033 |
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| Question : |
What is your refund/return policy? |
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Due to the customization of each of our products, our items are not returnable. |
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| Question : |
Where is PartyEnvy located? |
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Arlington, VA 22203 |
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| Question : |
How soon can I expect my order? |
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Each product is a one of a kind, detailed creation. We, at partyenvy, pride ourselves in the time, attention, quality and care that we put into immortalizing your events. Typical turnaround for our items is 6-8 weeks. “Holy Cow”, you say… “My event is in 2 weeks!” Well, for our procrastinating friends, we may be able to offer some hope. Rush ordering is available for a surcharge. |
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| Question : |
Can I wash my glassware, porcelain and/or melamine dinnerware? |
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YES! Although the products are technically dishwasher safe, save some electricity! Extend the life of your product by hand washing with a mild dish soap. |
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| Question : |
Can I wash my tablecloth? |
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YES! Our linens are machine washable, however, in order to prolong the lifespan of your product, we strongly recommend you roll up your sleeves and hand wash these babies. Line drying is also recommended. Ironing the cloths is best done image-side down on a clean surface. |
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| Question : |
How are your tablelinens made? |
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Our linens are NOT embroidered. The images that you send are actually chemically and permanently inlaid into the cloth. Once the process is complete, the cloth and image become one, so that the image cannot be felt at all when you lay a hand on your cloth. |
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| Question : |
Can I customize my product? |
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We are always looking for new ideas to improve and add a more unique flavor to our product line. Our designers can work with you on an individual basis in order to customize a product. Custom service will require an initial set-up fee based upon the extra time and labor required to produce your item(s). This set-up fee will be billed at a rate of $25/hr. If you have an inquiry regarding custom services, we recommend contacting us via email with a detailed description of your request. Based upon such inquiries, we will provide, at your request, an estimate of our custom service charges for the desired item(s). |
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| Question : |
Can I alter or customize a layout for my Monogram or Combo cloth? |
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We are always looking for new ideas to improve and add a more unique flavor to our product line. Our designers can work with you on an individual basis in order to customize a product. If you have a custom layout in mind, please describe it in the Special Instructions box of your item purchase. Please note that number of images must remain same as in product description. We will do our best to customize to your needs. We will develop one initial custom layout and allow one edit with listed price of item. Any further edits will require a surcharge. Please see "Can I Customize My Product" FAQ for further details. |
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What if my product arrives broken or damaged? |
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Once our products leave the safe haven of our shop, we cannot guarantee their safety. Therefore, we include shipping insurance in your shipping and handling costs. Claims regarding damaged or broken products must be filed within 7 business days of receiving your order. Please e-mail or call us to initiate a claim. Although we are not liable for errors or damages caused by our shipping partners, we are happy to assist and guide you in submitting a claim with the shipping carrier. |
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| Question : |
Do you offer sample products? |
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We do our best to provide exceptional product images on our website. We understand, however, that sometimes a sample may be desired. Please e-mail or call us with sample requests, and we will be happy to provide samples to you. Due to the time, costs and shipping to produce sample products, we have to charge the unit price of the sample in addition to applicable shipping and handling charges. Send us a favorite picture and let us turn it into a masterpiece for you. This way you don’t end up with just another annonymous sample to clutter your closet until you decide its time to send it out with the Friday trash. |
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| Question : |
Can you say privacy please? |
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Yes, we at partyenvy are great at keeping secrets. That means, what information is shared on our website will stay here. Any information gathered for the purpose of manufacturing or buying our products will be utilized solely for the purpose of completing your order. Protecting your information is our priority. We use a secure server with Secure Sockets Layer (SSL) technology to protect the security of your online order information. Please see our Terms of Use and Privacy Policy statements for further details. |
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What about sales tax? |
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Legally, we are obligated to charge 5% sales tax to all customers whose products are shipped to a location within the state of Virginia. |
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| Question : |
Can I order over the Phone? |
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Yes, we can assist you with an order over the phone during our regular business hours, Monday – Friday, 9am-5pm EST. If a sales representative is not available to take your call, a prompt will allow you to leave a phone number with which we may contact you within 24 hours. |
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| Question : |
I need to cancel or change an order, how do I go about this? |
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An order may be cancelled or changed up to 24 hours after the order has been placed. After this time, we cannot allow cancellation or an order due to the personalization of our products. Small changes may be possible depending on the status of your order at the time of a requested change. As long as the item has not been printed, then usually, we are able to accommodate changes. E-Mail or call us for specific questions regarding changes to your order. |